Server Down - Major Outage - Incident details - Enfinite Solutions

Resolved

Major outage

Started almost 3 years agoNovember 09, 2023Lasted 24 hours 57 minutesNovember 09, 20234:33 PMNovember 10, 20235:30 PMUTC

Affected

Network Infrastructure

Cluster 2: EliteLaw

Cluster 3: BiasharaCMS

Applications

EliteLaw

LeaveMate

Updates

Resolved
November 10, 2023 at 5:30 PMUTC
Resolved
November 10, 2023 at 5:30 PMUTC
This incident has been resolved.
Monitoring
November 10, 2023 at 4:51 PMUTC
Monitoring
November 10, 2023 at 4:51 PMUTC
A fix was implemented and are currently monitoring the result.
Identified
November 10, 2023 at 2:37 PMUTC
Identified
November 10, 2023 at 2:37 PMUTC
The problem was identified as a layer 1/ layer 2 (physical device) failure. The issue is being addressed and the router is being replaced.
Investigating
November 09, 2023 at 4:33 PMUTC
Investigating
November 09, 2023 at 4:33 PMUTC
2 servers supporting 4 applications has gone down. We are currently investigating the issue

Enfinite Solutions - Server Down - Major Outage – Incident details